Team Allegiance - Your Partner in People Analytics and Human Capital Management.


Customer Experience

Many of the most successful businesses have one thing in common - great customer service. Unlike differentiators of quality, product, innovation or price, great customer service is a differentiator that can't be bought; it's a competitive advantage that can only be earned.

Improving customer experience not only provide a means of differentiating your brand, great experiences lead to greater customer satisfaction and increased customer loyalty.

“Being on par in terms of price and quality only gets you into the game. Service wins the game.”

Tony Allesandra, author and CEO of Assessments 24×7 LLC

Why Measuring Customer Experience Is So Important...

Customer Experience 1
Improve customer satisfaction

Customer Experience 2
Build stronger customer relationships

Customer Experience 3
Grow customer loyalty & fosters repeat customers

Customer Experience 4
Reduce customer churn

Customer Experience 5
Increases customer advocacy and referrals

Customer Experience 6
Grow your customer base

Customer Experience 7
Create a competitive advantage

Customer Experience 8
Increases revenue and sales

Customer Experience All
Grow Market Share

“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. ”

Jerry Fritz, Customer Experience Management Speaker and Trainer

What We Do

We measure Customer Experience!

The “Voice Of the Customer”

We measure how satisfied customers are with the quality of service they receive. This is done by gathering data from interviews conducted with your customers. During the interviews, customers are asked to rate (using a 10 point rating scale) a few well structured questions. Customers are afforded the opportunity to not only rate the service levels but to make suggestions, add comments and contextualise low scores.

Collected quantitative data is analysed to indicate among other things; overall satisfaction levels, individual employee impact on customers, customer loyalty and areas critical for improvement.

The combination of qualitative & quantitative data provide great insights into the perceptions, expectations and purchasing behaviour of your customers.

This powerful data is an essential requirement in your journey to becoming truly customer centric!

To start your Customer Experience journey, Engage with us!

“Know what your customers want most and what your company does best. Focus on where those two meet.”

Kevin Stirtz, Author

Engage With Us

Call: 087 805 6216