EMPLOYEE
ENGAGEMENT

Employee Engagement

Employee Engagement is to HR what Customer Satisfaction is to Sales and Marketing.

Employee engagement is the emotional commitment employees have toward their company and the goals of the company. When we’re engaged or emotionally committed, it means that we’ll give discretionary effort, thus we go the extra mile.

Engagement drives performance for individuals, teams and organisations. Employee engagement is about drawing true value from truly engaged employees. It is about positive attitudes and behaviours leading to improved business outcomes and essentially increased ROI.

“To win in the marketplace you must first win in the workplace.”

Doug Conant, former President and CEO of the Campbell Soup Company

What We Do

Not only do we measure employee engagement by means of employee surveys but we offer a complete solution. Guided by the structure and basic principals of the Six Sigma DMAIC process, we can help align employees to your company goals in order to achieve maximum employee contribution.

We partner with you through each phase of your employee engagement journey.

DMAIC (an acronym for Define, Measure, Analyse, Improve and Control)

The employee engagement process is cyclical, which means that the DMAIC procedure is repeated to determine whether changes made are effective , sustained and continuously improved. It is also used to determine which actions worked, and which did not, and adapt your strategies accordingly.

This is our process...



Define

Project elements are defined in this phase.

Project Elements:

  • Employee Engagement
  • Areas of Measurement
  • Desired Outcomes
  • Voice of the Employee
  • Survey Design
  • The Process

Measure

During the measure phase, both qualitative and quantitative data is collected through anonymously completed employee surveys.

Surveys measure various dimensions such as company leadership and work environment which all contribute to overall employee engagement.

Analyze

Data is analysed and key areas for improvement are identified.

Overall company results are reported on but also broken down by:

  • Demographics
  • Dimensions
  • Elements
  • etc.

Improve

In the Improve phase:

  • An Employee Engagement action plan is created through top-down and bottom-up, two-way communication brainstorming sessions / workshops
  • Where needed, deep dive focus groups are held
  • Demographic specific issues are investigated and action plans formulated
  • Underlying processes are improved
  • Changes that will result in solutions are implemented

Control

Controls are put into place to monitor and review. In this step, you follow-up on your implementation process to see if they’re taking effect.

Use regular targets, usually monthly or biweekly, to determine results.

Implement changes to rectify any possible mistakes

The concept is simple, if you want to improve something:

Define what it is

Measure it

Analyse your data and get the results

Share the results (where you did well & identify where you should focus on improvement)

Create an action plan & make improvements

Monitor your improvements

Maintain or control improvements that prove to be beneficial

Continue this cycle and continuously improve.


We can help you improve Engagement! Engage with us!

“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.”

Simon Sinek, Author, Motivational Speaker and Marketing Consultant

ROI Calculator

Have you have ever considered the cost of ignoring Employee Engagement?

ROI Explained

The state of Employee Engagement in South Africa and Globally

Worldwide studies show that only 13% of employees are truly engaged at work. In South Africa, the 2016 Gallup survey produced alarming findings: only 9% of the workforce is actively engaged. Of the 91% who were disengaged, 45% were actively disengaged.

It is essential that the focus of companies is to improve, not only measure, engagement. If they are committed to acting on the results of the surveys, employee engagement will increase as a result of these actions.

“There are only three measures that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction, and cash flow.”

Jack Welch, former CEO General Electric.

Engage With Us

Call: 087 805 6216

Email: info@team-allegiance.co.za